Cited Support

A store chat that only says what you approved. Built for Shopify stores that sell technical, warranty-sensitive products, where one confident wrong answer costs more than ten answered FAQs.

• Imports your products, variants, policies and pages into a versioned knowledge base. Add manuals and Q&A entries.
• Nothing is live until you approve it. Every change is a new version you can publish or roll back.
• The chat answers by quoting a passage of an approved source and shows the source. It does not generate text.
• Guardrails for warranty, compatibility, refunds, safety and your own topics: answer only with a matching source, or always hand to a person.
• Escalations reach your inbox with the transcript, the shopper's email, the reason and the cited sources.
• A test console with saved questions and expected outcomes, re-run after every knowledge change.

Plans: Free (50 conversations/month), Starter USD 29/month, Growth USD 79/month. Billed by Shopify. No per-resolution fees.

Install Cited Support from the Shopify App Store. Questions: help@elektraset.com