Cited Support

Terms of use of Cited Support

Last updated: 2026-10-13

These terms apply between Elektraset, s.r.o. ("we") and the merchant ("you") who installs the Shopify app Cited Support ("the app"). By installing the app you accept these terms.

1. The service

The app imports your store's products, policies and pages, lets you edit, approve, version and roll back this knowledge, and shows a chat on your storefront that answers shoppers by quoting passages of your published sources, with a citation. It refuses or escalates questions that your approved sources do not cover or that touch topics that you guard.

2. Your responsibilities

  • You are responsible for the content that you approve and publish. The assistant quotes your sources; it does not check whether they are correct, complete or legally sufficient.
  • You review escalations and answer shoppers yourself.
  • You inform shoppers about the chat in your own privacy notice where the law requires it, and you only add documents that you are allowed to use.
  • You do not use the app for unlawful content, spam, or to collect sensitive data.

3. Limits of the answers

The app selects passages by matching words and a confidence threshold. It can select a passage that is not the best one, or refuse a question that a source covers. Do not use the assistant as the only source for safety, medical or legal advice; the default guardrails send such topics to a person.

4. Plans and billing

The app has a Free plan and paid plans (Starter USD 29/month, Growth USD 79/month, with a 7-day free trial for the first paid plan). Shopify bills paid plans every 30 days through your Shopify invoice; Shopify's billing terms apply. You can upgrade, downgrade or cancel at any time on the app's Plan page; a cancellation takes effect at once and is not refunded pro rata unless the law requires it. When a monthly conversation limit is reached, the chat offers shoppers to contact your team instead of answering until the next month or an upgrade.

5. Availability and support

We aim for high availability but do not guarantee uninterrupted service. Support: help@elektraset.com; we answer within two business days.

6. Data

We process data as described in the privacy policy at https://cited-support.apps.elektraset.com/privacy. You keep all rights to your content; you give us the right to process it only to provide the app.

7. Liability

To the extent the law allows, we are not liable for indirect damages, lost profit, or for answers based on content that you approved. Our total liability is limited to the fees that you paid for the app in the 12 months before the claim. Nothing limits liability that cannot be limited by law.

8. Termination

You can uninstall the app at any time. We may suspend the app for misuse. After uninstall your data is deleted as described in the privacy policy.

9. Changes and law

We may change these terms with notice in the app; continued use means acceptance. The law of the Czech Republic applies, without prejudice to mandatory consumer or merchant protection rules of your country.

Contact

Elektraset, s.r.o. — help@elektraset.com — https://elektraset.com/